sandqvist ruben 2.0

unfeigned is a menswear line dedicated from the start to quality, clean design and a genuine commitment to bringing a human touch to the business of getting dressed.

Responsible fabrics for contemporary living: Since our beginning we desired to express our social commitment by acquiring global leading certifications that could prove the quality of our garments but also to be transparent about the processes behind them.

Local and sustainable production: Staying true to our Spanish roots, we decided to sign partnerships with all our suppliers, based in Portugal and Spain, which means we are lowering our CO2 footprint by accomplishing a 100% local production.

We are B Corp: Certified B Corporations are leaders in the global movement for an inclusive, equitable, and regenerative economy.

This company meets high standards of social and environmental impact. As Certified B Corporation and leaders of this emerging economy, we believe:

• That we must be the change we seek in the world.
• That all business ought to be conducted as if people and place mattered.
• That, through their products, practices, and profits, businesses should aspire to do no harm and benefit all.
• To do so requires that we act with the understanding that we are each dependent upon another and thus responsible for each other and future generations.

We currently accept payments by:

-Credit Card (Visa, MasterCard and Amex)
-PayPal
-Apple Pay

Spain:

• Orders below 100€:  5€
• Free shipping from orders over 100€
• Estimated delivery time: 1-3 working days

Europe:

• Orders below 150€:  15€
• Free shipping from orders over 150€
• Estimated delivery time: 3-7 working days

Switzerland & UK:

• Orders below 200€:  15€
• Free shipping from orders over 200€
• Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer.)

North america:

• Orders below 250€:  25€
• Orders between 250€ and 400€: 20€
• Free shipping from orders over 400€
• Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)

Rest of the word:

• Orders below 300€:  35€
• Orders between 300€ and 500€:  30€
• Free shipping from orders over 500€
• Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)

If you want to return any of the items in your order, you can do so within 30 days of delivery. We do not accept exchanges. In this case, you will have to return the articles and place another order.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.

Please note that you are responsible for paying the shipping charges for returning goods to us. 

Once we have received them and checked everything is in good condition we will refund the value of the items returned. (not the original shipping charges.)

We do not accept returns from underwear or socks. 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• RETURNS FROM EU

To return an item, please send your package with your ORDER NUMBER INSIDE IT, so we can find it and process it correctly. We strongly recommend to track the parcel in case it goes missing on its way back to us.
The shipping address to send the goods back to us is:

unfeigned – Proyectos Geek SL
C/ de Fernando VI 17, L.20
28004 – Madrid
Tlf.: +34 699560918

For customers located in Madrid and prefer to drop the package in our store please first email us with the items you wish to return and then leave the package to our Madrid store team with the tag “RETURN + order number".
 

• RETURNS FROM OUTSIDE EU

To start the return process, please send us an email at madridstore@unfeignedgear.com noting the order number and the item(s) you wish to return. 
Please note that you are responsible for paying the shipping charges for returning goods to us. However, to avoid extra costs in customs you can ask for a pre-paid return label indicating this in the email. 
This amount - Switzerland & UK: 35€ - North America: 40€ - Rest of the world: 60€ -  will then be discounted from your refund. 
Should you decide to ship the package with your own postal service, please be advised that you will be responsible for paying any extra customs charges that arise from the shipment. These costs will be discounted from your refund.