Shipping & Returns

Items are eligible for return within 30 days from the date of delivery.

For customers within the European Union, this period includes the 14-day legal right of withdrawal in accordance with EU consumer protection regulations, which we voluntarily extend to 30 days.

To be eligible for a return, the return request must be made within this timeframe. Returns requested outside this period will not be accepted.

The delivery date is determined by the carrier’s tracking information.

To be eligible for return, items must:

• Be unworn, unused and unwashed
• Be in original condition
• Have all original tags attached
• Be returned in original packaging

The following items are non-returnable:

• Underwear and socks
• Items without original tags
• Items showing signs of wear, washing or damage
• Items returned outside the return period

Spain customers

1. Place the item(s) in their original packaging, ensuring all tags are still attached.
2. Include the return slip provided inside your original order inside the parcel.
This document contains all necessary customer and order information to correctly identify and track your return.
3. Ship the package to our return address using a tracked shipping service.

Return address:
Unfeigned
Polígono Industrial Las Viñas, calle Doradilla, naves 14-15
29532 – Mollina
Spain
Tlf.: +34 911 270 174

Once the items have been received and inspected, the refund will be processed in accordance with our refund policy.
Please note that original shipping costs are non-refundable.

In-store return option (Madrid)
If you are located in Madrid, you may also return your order in person at our Madrid store.
Please bring the item(s) you wish to return together with the return slip included in your original order.
All items must meet the return conditions outlined above.


EU customers

1. Place the item(s) in their original packaging, ensuring all tags are still attached.
2. Include the return slip provided inside your original order inside the parcel.
This document contains all necessary customer and order information to correctly identify and track your return.
3. Ship the package to our return address using a tracked shipping service.

Return address:
Unfeigned
Polígono Industrial Las Viñas, calle Doradilla, naves 14-15
29532 – Mollina
Spain
Tlf.: +34 911 270 174

Once the items have been received and inspected, the refund will be processed in accordance with our refund policy.
Please note that original shipping costs are non-refundable.


Non-EU Returns

If for any reason you wish to return an item, you may do so within 30 days from the date of delivery. We do not accept exchanges. If you wish to receive a different item or size, a new order must be placed.

To start the return process, please contact help@unfeignedgear.com indicating:

• Your order number
• The item(s) you wish to return

Our team will review your request and provide further instructions, including available return options and customs-related guidance.

Return steps

1. Place the item(s) in their original packaging, ensuring all tags are still attached.
2. Include the return slip provided inside your original order inside the parcel.
This document contains all necessary customer and order information to correctly identify and track your return.
3. Ship the package to our return address using a tracked shipping service.

Return address:
Unfeigned
Polígono Industrial Las Viñas, calle Doradilla, naves 14-15
29532 – Mollina
Spain
Tlf.: +34 911 270 174

Return shipping & customs
Return shipping costs are the responsibility of the customer.

To help avoid additional customs charges, non-EU customers may request a prepaid return label when contacting us. If selected, the cost of the prepaid label will be deducted from your refund.
Applicable rates can be consulted in the Return Shipping Costs section.

If you choose to return the package using your own shipping service, please note that you will be responsible for any customs duties, taxes, or additional charges generated by the shipment. Any such costs will be deducted from your refund.

We strongly recommend using a tracked shipping service and keeping your tracking number, as we are not responsible for lost or misrouted return shipments.

Return shipping costs vary depending on the country from which the return is made and the return method selected.

For EU and Spain returns, customers are responsible for arranging and paying the return shipment using a courier of their choice.

For Non-EU returns, customers may choose between:

• Using their own shipping service, or
• Requesting a prepaid return label to help avoid additional customs charges. If selected, the cost of the prepaid label will be deducted from the refund.

Please note that return shipping costs are non-refundable.

Prepaid return label rates (Non-EU)
The following rates apply when requesting a prepaid return label. These amounts will be deducted from your refund once the return has been received and approved:

• North America: 40 €
• United Kingdom & Switzerland: 35 €
• Australia: 80 €
• Canada: 60 €
• Japan: 15,000 ¥
• South Korea: 150,000 ₩
• Rest of the world: 60 €

Important information

• Prepaid return labels are optional and must be requested by email when initiating the return.
• If you choose to return the package using your own courier or postal service, you will be responsible for any customs duties, taxes, or additional fees generated by the shipment. Any such costs will be deducted from your refund.
• We strongly recommend using a tracked and insured shipping service, as we are not responsible for lost, delayed, or misrouted return shipments.
• Returns sent without prior authorization or without the required return documentation may experience processing delays.

If you have any questions regarding return shipping costs or the most suitable return option for your location, please contact:
help@unfeignedgear.com

Once your return has been received at our facilities and successfully inspected to ensure it meets our return conditions, your refund will be processed.

Refunds are typically issued within 7 to 14 business days from the date the returned items are approved. Please note that processing times may vary depending on the payment method used and your financial institution.

You will receive a confirmation email once the refund has been initiated. The refunded amount will then be credited back to your original payment method. Please allow additional time for the refund to appear on your bank or card statement, as this is outside of our control.

During high-volume periods, such as sales or promotional events, refund processing times may be slightly longer. We appreciate your patience during these periods.

If you have not received your refund after the indicated timeframe, please contact help@unfeignedgear.com, and our team will be happy to assist you.

All refunds will be issued to the original payment method used at checkout, unless otherwise stated below.

Depending on the payment method selected, refunds may be processed as follows:

• Credit or debit card payments: Refunded to the same card used for the original transaction.
• PayPal: Refunded to the original PayPal account.
• Other payment methods: Refunded to the same account or provider used at checkout, when applicable.

Refunds cannot be processed to a different payment method or account.

Sale items & stock sales
Purchases made on products belonging to stock sales, archive sales, or special promotional sales will be refunded exclusively as store credit or gift card.
In these cases, refunds will not be issued to the original payment method.

Store credit or gift cards:

• Will be issued for the value of the returned item(s)
• Are non-transferable and non-refundable
• Can be used on future purchases according to their terms of use

Additional information
Please note that any currency conversion differences, exchange rate fluctuations, or fees applied by your bank or payment provider are outside of our control and will not be reimbursed.

Once the refund or store credit has been issued, you will receive a confirmation email. The time it takes for the refunded amount or credit to appear depends on the payment provider or gift card activation process.

Please note that certain costs associated with your order are non-refundable, even if a return is accepted and processed.

Non-refundable costs include, but are not limited to:

• Original shipping costs paid at the time of purchase.
• Return shipping costs, including prepaid return labels when selected.
• Customs duties, taxes, import fees, or handling charges incurred on international shipments.
• Additional costs generated by refused deliveries, failed delivery attempts, or uncollected packages.

In the event that such costs are incurred during the return process, the corresponding amount may be deducted from the total refund.

This policy applies to both full and partial returns.

All returned items are subject to inspection upon arrival at our facilities.

A partial refund may be issued, or a refund may be refused, in the following situations:

• Items returned without original tags, packaging, or accessories.
• Items showing signs of wear, use, washing, damage, odors, stains, or alteration.
• Items returned incomplete or not in their original condition.
• Returns that do not comply with the stated return eligibility or conditions.
• Returns received outside the allowed return period.
• Items not included in the return request or not authorized for return.

In such cases, the refunded amount may be reduced to reflect the diminished value of the item, or the return may be rejected entirely.

If a return is refused, the item may be sent back to the customer at their expense. If the customer does not request the item to be returned within a reasonable timeframe, we reserve the right to dispose of the item without further notice.

Decisions regarding partial or refused refunds are made at our sole discretion and are final.

If you experience any issues with the delivery of your order, including delays, unsuccessful delivery attempts, or a shipment that appears to be lost, please first refer to the tracking information provided by the carrier.

While we work closely with our shipping partners, delivery delays or disruptions caused by customs procedures, weather conditions, carrier operational issues, or peak periods are beyond our control.

If your order appears to be delayed beyond the estimated delivery timeframe, if tracking information has not been updated for an extended period, or if the shipment is marked as delivered but has not been received, please contact help@unfeignedgear.com. Our team will assist in opening an investigation with the carrier where applicable.

Please note that investigations may take several business days to be completed. Once the carrier has concluded its investigation, we will inform you of the outcome and, if applicable, proceed with the appropriate resolution in accordance with our policies.

If you receive an incorrect item or notice that an item is missing from your order, please contact us as soon as possible at help@unfeignedgear.com.

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the issue
• Photos of the received items and packaging, if applicable

Once the issue has been reviewed, we will provide the appropriate solution depending on availability and circumstances.

Please inspect your order immediately upon delivery.

If you receive an item that is damaged or defective, contact help@unfeignedgear.com within 72 hours of delivery, including:

• Your order number
• Clear photos of the damaged item
• Photos of the original packaging and shipping box

Claims reported outside this timeframe may not be accepted. Once the issue has been assessed, we will determine the appropriate resolution in accordance with our policies.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delivery issues, delays, or lost packages resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer may be responsible for additional shipping costs. Any associated fees may be deducted from the refund, in accordance with our policies.