shipping & returns

For any query regarding shipping or returns, please send an email to info@unfeignedgear.com or call us to our office phone +34 911270 174 from 9am to 18pm GMT+1, Monday-Friday.

Shipping policy

Shipping conditions change according to countries:

Shipping cost for orders below 250€:  15€

Free shipping for orders over 250€

Estimated delivery time: 3-7 working days

Shipping cost: 25€

Estimated delivery time: 3-7 working days (subject to customs clearance)

Shipments to countries outside the European Union will be subject to customs costs that will be borne by the client and will be informed by the same customs office of the destination country. 

Bear in mind that the delay in the withdrawal of the order may produce a higher cost when it comes to removing it. You must also provide us with active contact number to avoid this delays.

Shipping cost for orders below 100€:  5€

Free shipping for orders over 100€          

Estimated delivery time: 1-2 working days

Minimum order 150 €

Shipping cost for orders below 250€: 15€

Free shipping for orders over 250€.

Shipments to countries outside the European Union will be subject to customs costs that will be borne by the client and will be informed by the same customs office of the destination country. 

Bear in mind that the delay in the withdrawal of the order may produce a higher cost when it comes to removing it. You must also provide us with active contact number to avoid this delays.

Returns and exchanges

If for any reason you want to return something, you can do so within 30 days of delivery.

We do not accept exchanges so in case you want to exchange something, you´ll have to return it and place another order.

Returns need to be new, unused, in their original packaging and with all the labels and tags.

Please note, you are responsible for paying the postage charges for returning goods to us. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

We do not refund the original postage charge.

To return an item, please email us to info@unfeignedgear.com with your order number in the subject and we will contact you back with the instructions.