shipping & returns
SHIPPING & DELIVERY:
Spain
Shipping cost orders below 100€: 5€Free shipping from orders over 100€
Estimated delivery time: 1-3 working days
Europe
Shipping cost orders below 150€: 15€Free shipping from orders over 200€
Estimated delivery time: 3-7 working days
Switzerland & UK
Shipping cost orders below 200€: 15€Free shipping from orders over 200€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer.)
North america
Shipping cost orders below 250€: 25€Shipping cost orders between 250€ and 400€: 20€
Free shipping from orders over 400€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)
Rest of the world
Shipping cost orders below 300€: 35€
Shipping cost orders between 300€ and 500€: 30€
Free shipping from orders over 500€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)
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RETURNS:
- RETURNS from EU.
If for any reason you want to return any of the items in your order, you can do so within 30 days of delivery. We do not accept exchanges. In this case, you will have to return the articles you do not want and place another order.
Please note that you are responsible for paying the shipping charges for returning goods to us. We strongly recommend to track the parcel in case it goes missing on its way back to us.
We do not refund the original shipping charges.
To return an item, please send us an email at info@unfeignedgear.com noting the order number and the item(s) you wish to return.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
The shipping address to send the goods back to us is:
unfeigned – Proyectos Geek SL
C/ de Fernando VI 17, L.20
28004 – Madrid
Tlf.: +34 911270 174
Once we have received them and checked everything is in good condition we will refund the value of the items returned.
- RETURNS from outside EU
If for any reason you want to return any of the items in your order, you can do so within 30 days of delivery. We do not accept exchanges. In this case, you will have to return the articles you do not want and place another order.
Please note that you are responsible for paying the shipping charges for returning goods to us. However, to avoid extra costs in customs you will find a pre-paid return label in the package.
This amount - Switzerland & UK: 35€ - North America: 40€ - Rest of the world: 60€ - will then be discounted from your refund.
Should you decide to ship the package with your own postal service, please be advised that you will be responsible for paying any extra customs charges that arise from the shipment. These costs will be discounted from your refund.
To start the return process, please send us an email at info@unfeignedgear.com noting the order number and the item(s) you wish to return.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
Once we have received them and checked everything is in good condition we will process the refund.