For any doubt please contact madridstore@unfeignedgear.com
Spain
Shipping cost orders below 100€: 5€
Free shipping from orders over 100€
Estimated delivery time: 1-3 working days
Europe
Shipping cost orders below 150€: 15€
Free shipping from orders over 150€
Estimated delivery time: 3-7 working days
Switzerland & UK
Shipping cost orders below 200€: 15€
Free shipping from orders over 200€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer.)
North america
Shipping cost orders below 250€: 25€
Shipping cost orders between 250€ and 400€: 20€
Free shipping from orders over 400€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)
Australia
Shipping cost: 55€
Estimated delivery time: 7 working days (Subject to customs clearance. Cost borne by the customer)
Canada
Shipping cost orders below 300€: 35€
Shipping cost orders between 300€ and 500€: 30€
Free shipping from orders over 500€
Estimated delivery time: 3-7 working days (Subject to customs clearance. Cost borne by the customer)
Please note that international shipments outside the European Union may incur in some additional duties and taxes once the package arrives in your country. We cannot control or predict these charges. It is the customer's responsibility to assume the payment of any additional charges for customs clearance. If you need further information we recommend requesting it from your local customs office to calculate any eventual additional fees. Please note that in case you wish to refuse receiving the order due to unexpected fees, we would reserve the right to charge you for round-trip shipping costs or fees generated by customs.
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RETURNS:
- RETURNS from EU.
If for any reason you want to return any of the items in your order, you can do so within 30 days of delivery. We do not accept exchanges. In this case, you will have to return the articles you do not want and place another order.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
Please note that you are responsible for paying the shipping charges for returning goods to us. We strongly recommend to track the parcel in case it goes missing on its way back to us.
To return an item, please send your package with your ORDER NUMBER INSIDE IT, so we can find it and process it correctly.
The shipping address to send the goods back to us is:
unfeigned – Proyectos Geek SL
C/ de Fernando VI 17, L.20
28004 – Madrid
Tlf.: +34 911270 174
Once we have received them and checked everything is in good condition we will refund the value of the items returned.
We do not refund the original shipping charges.
- For customers located in Madrid and prefer to drop the package in our store please first email us with the items you wish to return and then leave the package to our Madrid store team with the tag “RETURN + order number".
- RETURNS from outside EU
If for any reason you want to return any of the items in your order, you can do so within 30 days of delivery. We do not accept exchanges. In this case, you will have to return the articles you do not want and place another order.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
To start the return process, please send us an email to madridstore@unfeignedgear.com noting the order number and the item(s) you wish to return.
Please note that you are responsible for paying the shipping charges for returning goods to us. However, to avoid extra costs in customs you can ask for a pre-paid return label indicating this it in the email. This amount (Switzerland & UK: 35€ - North America: 40€ - Australia: 85€ - Canada 60€ ) will then be discounted from your refund.
Should you decide to ship the package with your own postal service, please be advised that you will be responsible for paying any extra customs charges that arise from the shipment. These costs will be discounted from your refund.
Once we have received them and checked everything is in good condition we will process the refund.